The conference was supported by the Swiss-funded Public Service Improvement project. It provided a platform to present and exchange on concrete examples of improved services at the local level in the municipalities of Issyk-Kul and Jalal-Abad provinces. For example, representatives of Kumbel municipality shared their experience in organizing the drinking water supply service, and representatives of Toktogul city spoke about improving the collection and removal of solid waste in their city. In addition, other municipalities shared their experience on improving services on lightning of public areas, preschool education, including education for children with special educational needs, and maintenance of internal roads.

The head of the Development Department of Local Self-Governments at the State Agency on Local Self-Government and Interethnic Relations Azamat Shameyev noted the importance of such events in development of regions and improvement of services at the local level. He informed that the Development Program of Local Self-Governments has been recently adopted, which includes a number of activities to improve services at the local level. Also Azamat Shameyev informed that jointly with the Ministry of Economy they work on the document that will reflect the public opinion about the quality of provided services.

The Deputy Head of Mission of the Embassy of Switzerland in the Kyrgyz Republic, Danielle Meuwly Monteleone, emphasized that the next important step will be to ensure that improved services are sustainable and best practices are institutionalized at the national level. It will also be crucial to enhance local finances and to address deficiencies in intergovernmental relations.

150’000 people benefit from the 38 action plans on improving services supported by the project over the past four years. This included 9 initiatives to ensure sustainable access to clean drinking water, 11 services to improve the quality and accessibility of pre-school and school education (including education for children with special educational needs), 9 services in the field of cultural and leisure activities (park areas, cultural and sports services) and 8 plans for maintenance and cleaning of public areas.

The overall cost of the implementation of these action plans was more than 97 million soms. The own contribution of the municipalities amounted to more than 33 million soms or almost 26%, which shows the importance and relevance of the problems in municipalities.

The Public Service Improvement Project is funded by the Swiss Government through the Swiss Agency for Development and Cooperation (SDC) and implemented by Helvetas Kyrgyzstan and the Development Policy Institute.

Chairperson Shaikova stressed the high importance of the Centre: “During the electoral cycle between 2015 to 2017 about 13,000 SRS/CEC experts have been trained on a smooth organization of elections, use of ICT equipment, appropriate delivery of information, effective electoral disputes resolution mechanisms for successful election campaigns. Therefore, the need for having such training centre is still urgent, as skills and knowledge should be updated regularly to be in shorthand with new technologies and innovations”.

Citizens want transparent, effective and accountable governments, with institutions that empower people and are responsive to their aspirations. The SRS, with the support of the UNDP, the Government of Switzerland and the OSCE Programme Office in Bishkek, has addressed this need by introducing these novelty technologies, which demanded a new set of knowledge and skills of SRS staff. Eventually, this cooperative work has led to an opening of the Capacity Development Centre.

“Knowledge and innovation are inseparable from each other - they drive societies and economies around the world. I believe this Capacity Development Centre will become a knowledge hub for the SRS staff, who is working towards building strong institutions and democratic society in the Kyrgyz Republic. UNDP promotes innovation, capacity development, and empowerment through sustainable approaches which we can share with our partners to bring the technologies and innovations for the benefit of people”, said Dr. Ozonnia Ojielo, UN Resident Coordinator/ UNDP Resident Representative in the Kyrgyz Republic.

“Change is the driver of progress and today the SRS demonstrates that change is already taking place in the public services industry in Kyrgyzstan, and the OSCE is proud to be a part of it,” said Ambassador Chiveri, Deputy Head of the OSCE Programme Office in Bishkek. Indeed, the Centre will play a significant role in maintaining and upgrading the SRS’s knowledge for improving the provision of public services and heightening inter-organizational communication.

The SRS Capacity Development Centre was an important part of the Kyrgyz Election Support Project 2 (KESP2), which was implemented by UNDP and financed by the Governments of Switzerland and Denmark. The project aimed to support the SRS and CEC in organising free, competitive, and peaceful elections throughout the Kyrgyz Republic. To achieve this goal, the SRS and CEC officials need to be well trained and to have access to modern and safe technology.