Long-term support to UNRWA’s reform

Progetto concluso
Imm al-Kheir mobile health clinic in the West Bank, © 2014 UNRWA

This intervention will enable UNRWA (United Nations Relief and Works Agency for the Palestine Refugees in the Near East) to further implement its development mandate by supporting two substantial components of its 2011-15 reform agenda; namely, UNRWA Resource Mobilization Strategy and UNRWA e-Health Information System,  These two reforms will improve the overall provision of direct services to Palestine refugees by increasing funding for the Agency, with the implementation of the Resource Mobilization Strategy, and by strengthening its internal management capacities, with the implementation of the e-Health Information System

Paese/Regione Tema Periodo Budget
Autorità Palestinese
Assistenza umanitaria & RRC
Primary education
Assistenza sanitaria primaria
Assistenza materiale
01.01.2015 - 31.12.2015
CHF  1’296’883

In 2011, UNRWA launched a far reaching reform process set to improve the provision of direct services to Palestine refugees. The plan achieved remarkable successes, but funding shortfalls have partially delayed the process and risk jeopardizing the efficiency gains underway. However, the Agency has showed strong commitment to the reform process, including in the deteriorating regional context.


Reforms enable UNRWA to better implement its development mandate by providing better quality and more efficient services to Palestine refugees

Gruppi target

UNRWA itself as an institution, including its 5 Mio beneficiaries and 30,000 employees

Effetti a medio termine
  • Funding of UNRWA is increased with the implementation of the Resource Mobilization Strategy and allows the organization to fulfill its mandate without cutting basic services nor compromising quality.
  • Internal management is strengthened in its decision-making capacity with the rolling-out of a comprehensive e-Health system which utilises computer technologies to support the Health Reform.

Risultati principali attesi:  

  • Additional funds are attracted from new donors (Arab countries, private sector and emerging markets) and UNRWA is able to bridge the 2015 General Fund gap.
  • E-Health is expanded to 12 health centers, effectively supporting processes and data collection requirements (e.g.  consultations, assessment of non-communicable diseases, medicines dispensary, etc.) and the 68 centers that have already transitioned will receive technical support in the form of training, monitoring and evaluation and technical assistance

Risultati fasi precedenti:  

  • The Resource Mobilization Strategy (RMS) has been particularly successful in the fundraising with Arab states and private sector (in 2014 alone, pledged contributions from these two sources amounted to over USD 200 Mio).
  • The Enterprise Resource Planning (ERP) system was entirely built. Results in terms of strengthened internal management in finance, procurement and logistics, human resources and payroll will be reported in 2015 as the system will go live. The ERP reform is completed; Switzerland intends to now focus on another area


Direzione/Ufficio responsabile DSC
Credito Cooperazione allo sviluppo
Partner del progetto Partner contrattuale
Organizzazione delle Nazioni Unite (ONU)
  • Agenzia delle Nazioni Unite per il soccorso e l'occupazione dei profughi palestinesi nel Vicino Oriente

Altri partner

The 30 members and observers of UNRWA Advisory Commission (donors and host countries). The top-five donors are US, EC, UK, Sweden and Norway.

Coordinamento con altri progetti e attori
  • The intervention is complementary to the regular un-earmarked General Fund contribution from the Humanitarian credit line and constitutes a follow-up to past contributions to the Resource Mobilization Strategy (2012-2014) from the Regional Cooperation credit line.
  • Switzerland seeks and facilitates coordination with like-minded donors and host countries on matters related to the reforms.
Budget Fase in corso Budget Svizzera CHF    1’296’883 Budget svizzero attualmente già speso CHF    1’296’883
Fasi del progetto Fase 5 01.07.2021 - 31.12.2022   (Fase in corso) Fase 4 01.01.2018 - 30.06.2021   (Completed) Fase 3 01.01.2016 - 31.12.2017   (Completed)

Fase 2 01.01.2015 - 31.12.2015   (Completed)

Fase 1 01.12.2013 - 31.12.2014   (Completed)